Clear Ballistic

FAQs

About Ballistic Gelatin

Do you have a retail store?

No, to keep the costs of products down, we have decided not to have a storefront at this time.

Do you make custom-sized sizes?

Yes, we can form your order into any size or shape that you wish. Please contact one of our sales staff (sales@Humimicmd.com)for pricing via the contact page, using the special request option.

What forms of payment do you accept?

We accept business checks, all major credit cards, and wire transfers.

Can I just buy a mold?

No, at this time we only sell complete kits that come with a mold

What are your hours of operation?

We are open 8 a.m. to 5 p.m. Monday through Friday. We do respond to email and social media requests after hours and weekends.

What is the web address to your store?

Can I buy a thousand items?

Yes, you can purchase any quantity you want, and yes we do offer volume discounts.

Do you do purchase orders (PO’S)?

Yes, we do for business and government purchases. Balances may be paid over 30 days.

Do you have a return policy?

Yes, please check our SHIPPING & RETURNS page https://humimic.com/shipping-returns/

Where do you ship?

We ship worldwide. All USA shipments are sent via FedEX (you can choose the speed of service). For all international shipments and PPOs FedEX, United States Post Office or sea. For all overseas order, please call us for a shipping quote.

Do you have gift certificates?

No, we do not offer gift certificates at this time.

I need more information about your company how can I get it?

We will be happy to provide you with additional information about Humimic Medical. You can request via our contact page or by calling us toll free at (888) 271-0461.

Are there any restriction for importing in my country?

Not to our knowledge.

What is the best way to contact Humimic Medical?

The online request form is the best way to contact us because we respond ASAP, including after hours and weekends. Our phones are staffed from 8 a.m. to 5 p.m. Monday through Friday.

How long does it take to fulfill my order?

On most orders, we ship the following business day. If you provided an email address with your order, you will receive an email containing your tracking number(s). You can always call and ask us for an update.

Can I become a reseller or distributor?

Yes, we are always looking for our next partner. Just reach out to us via our contact page and one of our representatives will get in touch with you.

Can your Medical gelatin be colored?

Yes it can be colored. We offer numerous colors in our store.

Do you ship outside of the United States?

Absolutely! We are very well versed in shipping all across the globe.

What type of discounts do you offer?

We offer discounts for law enforcement personnel, Ammunition companies (industry), and volume discounts.  To get this discount you will need to speak to sales staff or submit a request for call back via our Contact page.

Can I get a custom-sized mold?

Yes, just call us at (888) 271-0461 or submit a request via contact page using the special request option.

Can I get a tracking number for my order?

Yes. Our current primary shipping company is FedEx. When shipping overseas, we use FedEx if possible, or otherwise USPS. We prefer traceable packages. For large orders going overseas, we use ship carriers.

Where are you located?

Our sales office and manufacturing plant is located in Fort Smith, Arkansas.

What are the melting temperatures do the gelatin melt at?

Our product begins surface melting at 105 F / 45.5 C. Normal melting temperatures range from 200 F to 270 F / 93.33 C to 132.22 C. The flash point of our ballistic gelatin is 325 F /162.77 C.

Can I put bone in the gelatin?

Yes, but the contents you insert cannot contain any water.

Can you provide written documentation proving your quality control measures?

We can provide a letter of certification if your company needs to use our ballistic gelatin products where the FDA requires these types of quality controls.

Can you make your ballistic gelatin into the shape my company needs?

We can mold our ballistic gelatin into any shape and any quantity you want.

How many times can I re-melt the gelatin?

Our gelatin can be re-melted an average of eight to 10 times, depending on how well you care for it. After the 10th time, the oil in the gel will begin to turn it brown, which is merely an aesthetic change. The gel will stay within calibration even if it is no longer clear.

Does your gels have to be refrigerated?

No, all of our gels can be stored anywhere if the temperature stays under 110 F / 37.77 C. It needs to be kept out of direct sunlight when storing for long periods.

Can I make a dummy head out of the gelatin?

Yes, any shape can be made from our gels.

Can you provide written documentation proving your quality control measures?

We can provide a letter of certification if your company needs to use our gelatin products where the FDA requires these types of quality controls.

Can I melt my medical gel down?

Yes. Each order comes with complete instructions on how to melt the product. The instructions are located on your order receipt that you receive via email.

Does your medical gels contain 240A gelatin?

No, all of our medical gelatin is gelatin-free.

Does your medical gels have to be refrigerated?

No, all of our ballistic gelatin can be stored anywhere if the temperature stays under 140 F / 60 C. It needs to be kept out of direct sunlight when storing for long periods.

Does your medical gels have an odor?

No, it is odorless and contains no organic materials.

Is your Medical gel reusable?

Yes, our entire line of Medical gels are reusable.

Do I have to mix anything?

No, all of our ballistic gelatin products come ready to use & pre-calibrated, and they never fall out of calibration.